Your Finance Organization may be simple or complex; its structure dependent on the size and complexity of your overall organization. However, its relationship to the business will change over time. Processes that worked in the past may not really be working effectively right now.
It is important to routinely review how effective and efficient your business processes are and take action to improve them – the concept of continuous never ending improvement.
In general, the three decrees of improvement and enabling change are:
- Recognize Where You Are – See it As it Is
- Create the Vision – Where You Want to Be
- Take Action
This whitepaper discusses the first step – seeing it as it is – and illustrates an effective (and “eye opening”) technique to assess your internal customers’ expectations of your finance organization.