Ongoing Support
& Training

Our team has developed, tried and true best practices for customer success after a new software implementation.

Expertise < IT Strategy & Selection < Software Solutions < Ongoing Support & Training

Our team has developed, tried and true best practices for customer success after a new software implementation.

Below are some of the key areas we will focus on with your organization for ongoing training and process improvements to ensure your organization has a successful implementation.

Education and Training

Implementation, administration and end user training
Self-paced, on demand training courses
Live web-based training

Customer Support

Customer self-service for case logging, RFE submission & voting
Online knowledge base
Phone, live chat options
Standard and Premium Levels

Customer Success

Proactive account management
New product introductions
Post implementation Health Checks
Case management reviews with Customer Support
Custom training
Consulting

Related Expertise

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